repair tips

repair tips to help all vehicle owners

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and services.


Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.


Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen's terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable payment methods.
  • Leave a telephone number where you can be called.

When you think about it, you know your car better than anyone else. You drive it daily and know how it feels and sounds when everything is right. So don't ignore its warning signals.


Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, and fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Frequently Asked Questions By

Owners Of New Or Leased Vehicles

  • Do I have to use the manufacturer's original equipment parts to keep my warranty valid?

    Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts, and more.

  • What do I have to do to keep my car or truck's warranty in effect?

     

    Ensure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet, and keep clear records of your vehicle's maintenance. Be sure to record the date, parts installed, vehicle identification number, and mileage on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.

  • My car is a leased vehicle. Am I responsible for maintenance?

    Even if you lease a vehicle, you are responsible for all maintenance and repairs to keep the vehicle in good working order, as outlined in the owner's manual.

  • What parts should be replaced and at what intervals should these services be performed?

    Check your owner's manual. It will give you all the necessary information regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.

  • What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?

    The choice of where to have your car serviced and repaired is yours. However, you will probably have to return the vehicle to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be sure which repairs are covered.

  • How does the quality of aftermarket parts compare with original equipment parts?

    Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.

  • If I do have a warranty-related problem with a dealership, what rights do I have?

    If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.

Know your rights when it comes

to vehicle repair and maintenance

Did you know?


  • You are not required to take your vehicle to the dealer to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.


No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

request an appointment at

bob crevaux's wayne auto works

Discover why we are Wayne's trusted name in auto repair services.

No more waiting! Just request an appointment or call now at 973-709-1115!

REQUEST APPOINTMENT